Livetone phone answering service is used by companies to answer repetitive caller questions with or without the assistance of an operator. Enable your customers to search your FAQ’s with a simple voice technology solution and save time and money.

The facts: Research shows that time-sensitive repetitive incidents account for 60-65% of the calls received by support organizations. Gartner Group.

With Livetone you will have a strategy to deal with these repetitive incidents. Plans start at $120 for 300 minutes and we can get you up and running in less than 48 hrs.

Livetone offers you satisfied callers

• Allow customers to help themselves quickly
• Handle repetitive calls easily around the clock
• Ideal for peak times, evenings and weekends
• Improve response times and lower your cost
• Spend more time with non-repetitive incidents

Voice enabled!

• Search documents using your voice. No menus!
• Keyword centric technology to query the entire contents of your knowledge-base
• Little training required

Technology

• Latest text-to-speech and interactive voice response technologies to enable your customers to retrieve your prepared FAQ’s
• Authorized users can also retrieve the information via SMS or email
• No software needed. Its 100% hosted so it is easy to set up

Livetone offers three options to handle calls in your customer service, call center or hotline support teams no matter how large or small your team is:

• Transfer option – When your call center gets a question that has been answered before, the operator transfers the call to the Livetone phone answering system. The user can now listen to the answer and your operator can move to the next call.
• Self Service Option - This allows Livetone to answer questions without an operator – like a virtual receptionist, 24 hours a day 7 days a week. This is great for extremely busy times or overnight and weekend hours.
• International Option (BETA)* – Livetone will respond to questions in the local language. This is great for call center support for customers in international locations.