How does it do it?

What is the product and how does it helps me?

Livetone is the latest in hosted phone answering service technology by organizing your knowledgebase using keywords that are voice searchable.

The Livetone solution is designed to handle questions that have answers already prepared. These are the typical “frequently asked questions”. Until now there was no easy 24 hour phone answering system to make this information available to callers directly. Usually operators had to search for them and read the answer back to the caller. Now Livetone allows you to organize this information around keywords, which can be searched via voice search directly by the user providing you with essentially a “virtual” assistant.

Livetone system is ideal for companies with:

• Inbound telephone or hotline support teams
• Bilingual and multilingual call centers
• Service engineers or technicians installing or repairing equipment
• International distributors or sales agents

This system is suited for:

• Explaining how to perform any task
• Troubleshooting product issues
• Medical and health related questions and general information
• Traffic, tourist and weather information
• General information retrieval

How to search for a document with keywords “error” and “28” for example?

If your knowledgebase has a document, which keywords “error 28” the user will say “error” and “28” – then the Livetone application will search and bring back the documents with information on 'error 28.' It takes less than 2-5 seconds for the information to be retrieved and you can start listening to the answer.

Click on the icons on the right to hear how it works.

You can see a video of how the information is organized and the podcast will show you how users interact with the system. We also provide a demo number so that you can call and test the system using your own voice!

From doctor offices to medium size companies this is the ideal tool to help your company call center.

You get a low cost 24 hour phone answering service that can be easily managed through the call center operator. This is a low cost and money-saving option for small to medium size businesses, but also ideal as a medical answering service for doctors, nurses and clinics to access confidential test results for example, and almost any type of customer support teams.

*International option (BETA) –

Provide your business with local answering services in Germany, France, Italy, Spain and the United Kingdom at a flat rate!

This is an ideal 24 hour answering system solution if you have international customers, distributors or sales agents, which require telephone support.

Your company and the users save money in long distance calls when using the Livetone local telephone access numbers. The telephone access numbers are included for those countries in the international package and all calls have the same cost regardless of the origin of the call. You pay a flat rate! Furthermore Livetone can manage responses in the following languages: Spanish, German, French, and Italian. Join our BETA program today.