Answering Technology

Livetone phone answering service is 100% hosted. There is no need to purchase a Private Automatic Branch eXchange (PABX) to manage your answering service or any software download to run on your server.

Livetone engineers have designed a simple interface to help companies manage the database of answers to common questions by using keywords to organize the data. We integrate this to an IVR platform and create services such as the ability to retrieve your company FAQ’s via spoken commands. We also offer to authorized users the ability to retrieve this content via SMS and email when requested. By making it easy to allow callers access to your FAQ database, Livetone helps you adopt the latest technologies such as Interactive Voice Response, text to speech and integrating it to SMS & email at a very affordable investment with a simple to manage browser based platform.

At Livetone we use text to speech from Nuance RealSpeak™
The text to speech from Nuance RealSpeak allows users to interact with the system by converting your text input to voice so users can listen to the answers in several languages. Nuance is the recognized world leader in speech synthesis.

The ultimate Internet answering service solution utilizing a simple hosted platform!